Term and Conditions

Welcome to the Steve Madden Store. These Terms and Conditions (“Terms”) govern your access to and use of our website stevemaddenoutleus.com (the “Site”) and your purchase of our bold, fashion-forward footwear, including Booties, Boots, Heels, Loafers & Flats, Sneakers, and curated collections like “Make It A Match” and “The Boot Shop.” By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree with any part, please do not use our Site or services.

We serve a global community of style-conscious individuals who value quality, trend-awareness, and a seamless shopping experience. Our policies reflect our commitment to security, transparency, and your complete satisfaction.

As a user of our Site, you agree to:

• Provide Accurate Information: Ensure all account and order information (including email, shipping address, and payment details) is current, complete, and accurate.
• Account Security: Maintain the confidentiality of your account login credentials. You are responsible for all activities under your account.
• Lawful Use: Use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site.
• Age Requirement: Confirm you are of legal age in your jurisdiction to form a binding contract (typically 18 years or older).
• Prohibited Conduct: You may not use the Site to transmit malicious code, engage in fraudulent activity, or attempt to interfere with the Site’s security or functionality.

We offer a curated selection of footwear designed for the bold and fashion-forward individual.

• Product Representation: We strive to display product colors, designs, and details as accurately as possible. However, slight variations may occur due to monitor settings. Product descriptions are not guaranteed to be error-free.
• Availability: All products are subject to availability. We may limit quantities and discontinue items at any time.
• Pricing: Prices are listed in US Dollars (USD) and are subject to change without notice. The price charged is the price in effect at the time your order is placed.
• Final Sale Items: Certain items, including but not limited to “Make It A Match” sets, clearance, or specially marked items, are considered Final Sale and are not eligible for return or exchange unless faulty.

3.1 Placing an Order

Your order constitutes an offer to purchase. Order acceptance occurs when we send you an order confirmation email. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing, or suspected fraud.

3.2 Payment Methods

We prioritize secure transactions. Accepted payment methods include:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order placement. You authorize us to charge the total amount to your selected payment method.

3.3 Shipping and Delivery

Your Responsibility: You are responsible for providing a correct and deliverable shipping address. We are not liable for orders lost or delayed due to incorrect addresses provided by you.

We want you to be confident in your style. Our full Shipping & Returns Policy details the process, summarized here:

• Return Window: 15 days from the date you receive your order.
• Condition: Items must be unworn, in original packaging, with all tags attached.
• Process: Initiate a return by emailing [email protected] within the return window to receive a Return Authorization (RA) number.
• Refunds: Issued to the original payment method within 7-10 business days of our warehouse receiving and approving the return. Original shipping fees are non-refundable.
• Exchanges: Subject to stock availability. For speed, we often recommend processing a return and placing a new order.

All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Steve Madden Store, its affiliates, or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, modify, display, or create derivative works from any Site content without our express written permission.
• “Steve Madden” and related logos are trademarks and may not be used in connection with any product or service not owned by us.

To the fullest extent permitted by applicable law:

• Steve Madden Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased, including but not limited to loss of profits, data, or use.
• Our total liability for any claim related to the Site or products is limited to the amount you paid for the specific product giving rise to the claim.
• We do not guarantee that the Site will be uninterrupted, secure, or error-free.
• We are not responsible for delays or failures in performance resulting from acts beyond our reasonable control (force majeure).

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law provisions.
• Changes to Terms: We reserve the right to update these Terms at any time. The “Last Updated” date at the top will reflect changes. Your continued use of the Site constitutes acceptance of the new Terms.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Contact Information: For questions about these Terms, please contact us at: